Can I exchange my tickets?
This varies from production to production according to the
wishes of the promoter. Please check by calling the box office on
02 9250 1999.
Where the promoter has permitted exchanges, you can exchange in
person (as long as we do not have a busy collections queue in which
case you will be asked to wait until the show has gone in) or by
mail. An $8 fee applies per ticket for exchanges.
We must have the original tickets in our possession at least 24
hours before the show they are being exchanged from or adequate
proof that they have been destroyed, e.g. a high quality digital
photo e-mailed to the box office or similar. Faxes or poor quality
images will not be accepted.
We cannot exchange from a missed performance. If you have missed
your show you will need to purchase another ticket to see the
All exchanges are subject to availability, if the show has sold
out, and we have no availability, you will not be able to exchange
If you have lost your tickets you will need to make a written
e-mail request for approval to exchange your tickets without the
original tickets from the Box office duty supervisor email@example.com.
Ticket exchanges are only possible for a different performance date
of the same production.
Can I get a refund on my tickets if I can't use
No, once tickets are booked they are non refundable. We only
offer refunds as outlined in the entertainment code of fair
Can I offer my ticket to someone else if I cannot use
Yes, but you should advise box office of this to avoid any
complications on the day. If they are concession tickets please be
aware that they will need to be able to show proof of this
concession or pay an upgrade to a full price ticket on the day.
I've missed my performance what can I do?
Unfortunately we cannot exchange tickets from a past show. If
you have missed your show you will need to purchase another ticket
to see the performance.
What if I cannot access any of the links and pages on
Please call box office on 02 9250 1999 or e-mail firstname.lastname@example.org
with your query and contact details. We will get back to you and
give you the information or help you need.
Is there violence/smoking/nudity/coarse language/heavy
subject matter in the play I am about to see?
We try to ensure that any potentially offensive or sensitive
material is communicated as clearly as possible by promoters in
their marketing materials. On this website we include language,
violence, nudity, and smoking warnings where we have been provided
with this information in advance. We post warnings outside the
entrance to the auditorium about strobe lighting, smoke machines,
very loud noise, gunfire and smoking. For the latest warnings and
information, please call the box office on 02 9250 1999.
What concessions do you accept?
This varies from production to production, but often includes
concessions for Pensioners, full-time students, seniors, unemployed
and Under 30s (29 and under). Please call the box office on 02 9250
1999 to check which concessions are available for the performance
you would like to attend.
The appropriate ID, concession or membership card must be provided
at the time of booking or, in the case of phone bookings, when
collecting tickets and entering the theatre. Concessions apply per
person and valid proof of concession for EACH concession ticket
booked must be shown at the time of collection.
I've lost my tickets, can you issue me duplicate
In most cases we can issue a replacement Lost Ticket Voucher but
we will ask you to confirm the basic details of the booking in
order to do this. Please contact us as soon as you realise you have
mislaid your tickets on 02 9250 1999 or visit the Box Office on the
day of your show at least 45mins prior to the advertised start
The performance I have tickets for has been cancelled.
What can I do?
Usually ticket holders will be invited to exchange into another
performance of the same production, subject to availability.
Refunds are available if you are unable to attend another
performance or the season has concluded. Please call the box office
on 02 9250 1999 to check.
If you have booked through a third party agency (Ticketek,
Ticketmaster, Showbiz etc.) please contact them directly.
Can I use my tablet or smart phone to purchase tickets
Currently our website does not support ticket purchases on
tablets or smart phones. We are developing this feature and it will
be available soon.
I would like to supply feedback on the performance that
I attended or the customer service I received how do I do
You are welcome to submit feedback to us at anytime (both good
and bad) and we have a number of avenues for you to do so. You can
write to us at Sydney Theatre, PO Box 777, Millers Point NSW 2000 -
please mark all feedback FAO Customer Services Manager. You can
e-mail us at email@example.com
or you can call us directly on 9250 1999.
In many cases, we will need to pass on your feedback to the
promoter of the performance, and we can do this on your behalf or
provide you with details to contact them directly.