Can I exchange my tickets?

This varies from production to production according to the wishes of the promoter. Please check by calling the box office on 02 9250 1999.

Where the promoter has permitted exchanges, you can exchange in person (as long as we do not have a busy collections queue in which case you will be asked to wait until the show has gone in) or by mail. An $8 fee applies per ticket for exchanges.

We must have the original tickets in our possession at least 24 hours before the show they are being exchanged from or adequate proof that they have been destroyed, e.g. a high quality digital photo e-mailed to the box office or similar. Faxes or poor quality images will not be accepted.

We cannot exchange from a missed performance. If you have missed your show you will need to purchase another ticket to see the performance.

All exchanges are subject to availability, if the show has sold out, and we have no availability, you will not be able to exchange your tickets.

If you have lost your tickets you will need to make a written e-mail request for approval to exchange your tickets without the original tickets from the Box office duty supervisor cssupervisor@sydneytheatre.com.au. Ticket exchanges are only possible for a different performance date of the same production.

Can I get a refund on my tickets if I can't use them?

No, once tickets are booked they are non refundable. We only offer refunds as outlined in the entertainment code of fair practice.

Can I offer my ticket to someone else if I cannot use them?

Yes, but you should advise box office of this to avoid any complications on the day. If they are concession tickets please be aware that they will need to be able to show proof of this concession or pay an upgrade to a full price ticket on the day.

I've missed my performance what can I do?

Unfortunately we cannot exchange tickets from a past show. If you have missed your show you will need to purchase another ticket to see the performance.

What if I cannot access any of the links and pages on this site?

Please call box office on 02 9250 1999 or e-mail info@sydneytheatre.com.au with your query and contact details. We will get back to you and give you the information or help you need. 

Is there violence/smoking/nudity/coarse language/heavy subject matter in the play I am about to see?

We try to ensure that any potentially offensive or sensitive material is communicated as clearly as possible by promoters in their marketing materials. On this website we include language, violence, nudity, and smoking warnings where we have been provided with this information in advance. We post warnings outside the entrance to the auditorium about strobe lighting, smoke machines, very loud noise, gunfire and smoking. For the latest warnings and information, please call the box office on 02 9250 1999.

What concessions do you accept?

This varies from production to production, but often includes concessions for Pensioners, full-time students, seniors, unemployed and Under 30s (29 and under). Please call the box office on 02 9250 1999 to check which concessions are available for the performance you would like to attend.

The appropriate ID, concession or membership card must be provided at the time of booking or, in the case of phone bookings, when collecting tickets and entering the theatre. Concessions apply per person and valid proof of concession for EACH concession ticket booked must be shown at the time of collection.

I've lost my tickets, can you issue me duplicate tickets?

In most cases we can issue a replacement Lost Ticket Voucher but we will ask you to confirm the basic details of the booking in order to do this. Please contact us as soon as you realise you have mislaid your tickets on 02 9250 1999 or visit the Box Office on the day of your show at least 45mins prior to the advertised start time.

The performance I have tickets for has been cancelled. What can I do?

Usually ticket holders will be invited to exchange into another performance of the same production, subject to availability. Refunds are available if you are unable to attend another performance or the season has concluded. Please call the box office on 02 9250 1999 to check.

If you have booked through a third party agency (Ticketek, Ticketmaster, Showbiz etc.) please contact them directly.

Can I use my tablet or smart phone to purchase tickets online?

Currently our website does not support ticket purchases on tablets or smart phones. We are developing this feature and it will be available soon. 

I would like to supply feedback on the performance that I attended or the customer service I received how do I do this?

You are welcome to submit feedback to us at anytime (both good and bad) and we have a number of avenues for you to do so. You can write to us at Sydney Theatre, PO Box 777, Millers Point NSW 2000 - please mark all feedback FAO Customer Services Manager. You can e-mail us at info@sydneytheatre.com.au or you can call us directly on 9250 1999.

In many cases, we will need to pass on your feedback to the promoter of the performance, and we can do this on your behalf or provide you with details to contact them directly.